Job Roles
Hotel Host
Job Description
To assist with general every day cleaning, food serving, and customer service and reception duties within the club hotel environment. To assist with change over day - deep cleaning the Hotel ready for guest arrival.
Key Accountabilities & Responsibilities
Breakfast set up, serving and clear down.
Dinner set up, serving and clear down.
Serving of bar food and children's tea.
Afternoon tea set up, serving and clear down.
House keeping duties of bedrooms and public areas.
Reception duties, including answering the telephone, handing out keys, providing information to guests.
Assist in the completion of H & S checks and paperwork.
High level of guest interaction
Dinner set up, serving and clear down.
Serving of bar food and children's tea.
Afternoon tea set up, serving and clear down.
House keeping duties of bedrooms and public areas.
Reception duties, including answering the telephone, handing out keys, providing information to guests.
Assist in the completion of H & S checks and paperwork.
High level of guest interaction
Key Relationships (internal & external contacts)
Hotel Manager and other hotel staff.
Customers.
Customers.
Key Skills, Knowledge, Experience and Competencies
Role Specific Competencies
Experience of working in a restaurant/hotel environment.
Experience of cleaning and/or waiting on experience.
Good communication skills.
Desire to provide a high level of customer service.
Good customer service skills.
Ability to work as a member of a team.
Determination to succeed and take ownership of the role.
Person Specification
Independent living.
Minimum of 5 GCSE's including Mathematics and English.
Customer Service experience.
Friendly personality.
Is adaptable and flexible within the working environment.
Experience of working in a professional environment.
Experience of working in a team.
Scope of role
Personal development of skills and opportunity for promotion.
Experience of working in a restaurant/hotel environment.
Experience of cleaning and/or waiting on experience.
Good communication skills.
Desire to provide a high level of customer service.
Good customer service skills.
Ability to work as a member of a team.
Determination to succeed and take ownership of the role.
Person Specification
Independent living.
Minimum of 5 GCSE's including Mathematics and English.
Customer Service experience.
Friendly personality.
Is adaptable and flexible within the working environment.
Experience of working in a professional environment.
Experience of working in a team.
Scope of role
Personal development of skills and opportunity for promotion.
4 Key Technical Skills (assessment criteria)
Technical Skills 1: Restaurant experience.
Technical Skills 2: Experience of cleaning duties.
Technical Skills 3: Experience of working in a hotel/restaurant environment.
Technical Skills 4: Team work and communication skills.
Technical Skills 2: Experience of cleaning duties.
Technical Skills 3: Experience of working in a hotel/restaurant environment.
Technical Skills 4: Team work and communication skills.
