Job Roles
bar supervisor
Job Description
To provide a profitable, professional bar service to all customers (internal and external).
Key Accountabilities & Responsibilities
Team Management
Train and develop staff to maximise performance, aid retention and reduce turnover.
Work with Bar Manager to ensure the delivery of the performance management process in line with Company procedures.
Lead and inspire individuals to develop a highly motivated, committed team.
Ensure team receive, understand & adhere to all company policies & procedures.
Commercial/Financial Management
Work with Bar Manager to manage overseas overhead budget following Hotel Manager guidance.
Ensure all company paperwork is completed as per company procedures.
Work within the company set budgets relating to bar to provide the standard of service required.
Control the cash handling within the bar team to ensure all staff are aware of their responsibilities and cash/credit card payments are recorded accurately.
Ensure the security of monies held in the bar.
Control all stocks within the bar and ensure stock takes are completed accurately and on time each week for accounting purposes.
Assist in the development of all aspects of sales within the bar, implementing new initiatives to meet and exceed targets.
Assist in the development of the lunch time trade within the hotel, promoting new ideas in order to maximise on sales opportunities.
Quality Assurance/Customer Service
Develop bar team's understanding of customer service in order to anticipate and exceed customer expectations.
Develop product knowledge to ensure accurate delivery of service.
Assist in the monitoring, analysis and feedback to all bar staff regarding complaints CSQ's, and all other customer feedback in order to identify trends and take pro-active actions.
Resolution of customer complaints within the bar.
Ensure all Health and Safety procedures are implemented according to Company standards.
Communication
Keep Bar Manager and all staff informed on all relevant business issues & updates using varied methods of communication.
Escalate or communicate to Bar Manager all issues deemed fit or which cannot be resolved locally, or, which will have high customer/financial impact.
Participate in staff and management meetings on a weekly basis to review & improve performance.
Supplier Management
Carry out all supplier communication activity in line with company procedure (Local authorities, Government bodies etc.)
Ensure suppliers have a full understanding of all product and service specifications in order to ensure effective delivery.
Complete orders in line with company procedures to ensure correct stock levels are maintained.
Change Management
Review services offered & obtain feedback from internal & external customers on an ongoing basis and contribute ideas for continued development.
Incident Management
Manage all incidents in line with company procedures.
Ensure all staff are adequately trained in local procedures.
Anticipate potential problems/situations and act accordingly to create solutions.
React in line with company procedure to any unexpected situations.
Train and develop staff to maximise performance, aid retention and reduce turnover.
Work with Bar Manager to ensure the delivery of the performance management process in line with Company procedures.
Lead and inspire individuals to develop a highly motivated, committed team.
Ensure team receive, understand & adhere to all company policies & procedures.
Commercial/Financial Management
Work with Bar Manager to manage overseas overhead budget following Hotel Manager guidance.
Ensure all company paperwork is completed as per company procedures.
Work within the company set budgets relating to bar to provide the standard of service required.
Control the cash handling within the bar team to ensure all staff are aware of their responsibilities and cash/credit card payments are recorded accurately.
Ensure the security of monies held in the bar.
Control all stocks within the bar and ensure stock takes are completed accurately and on time each week for accounting purposes.
Assist in the development of all aspects of sales within the bar, implementing new initiatives to meet and exceed targets.
Assist in the development of the lunch time trade within the hotel, promoting new ideas in order to maximise on sales opportunities.
Quality Assurance/Customer Service
Develop bar team's understanding of customer service in order to anticipate and exceed customer expectations.
Develop product knowledge to ensure accurate delivery of service.
Assist in the monitoring, analysis and feedback to all bar staff regarding complaints CSQ's, and all other customer feedback in order to identify trends and take pro-active actions.
Resolution of customer complaints within the bar.
Ensure all Health and Safety procedures are implemented according to Company standards.
Communication
Keep Bar Manager and all staff informed on all relevant business issues & updates using varied methods of communication.
Escalate or communicate to Bar Manager all issues deemed fit or which cannot be resolved locally, or, which will have high customer/financial impact.
Participate in staff and management meetings on a weekly basis to review & improve performance.
Supplier Management
Carry out all supplier communication activity in line with company procedure (Local authorities, Government bodies etc.)
Ensure suppliers have a full understanding of all product and service specifications in order to ensure effective delivery.
Complete orders in line with company procedures to ensure correct stock levels are maintained.
Change Management
Review services offered & obtain feedback from internal & external customers on an ongoing basis and contribute ideas for continued development.
Incident Management
Manage all incidents in line with company procedures.
Ensure all staff are adequately trained in local procedures.
Anticipate potential problems/situations and act accordingly to create solutions.
React in line with company procedure to any unexpected situations.
Key Relationships (internal & external contacts)
Bar Manager: Consultation, agreeing objectives, skills management and personal development, sharing
best practice, placements, training, and support.
Hotel Manager: Consultation, training and development, sales targets and budgets, support.
HR: Performance Management, recruitment, training, disciplinary procedures, payroll.
Payroll: Ensure all contract changes/staff amendments are actioned and communicated accurately and efficiently.
Suppliers: Quality and product specifications. Ordering and delivery of products.
Local Authorities: In resort profile, resort infrastructure, resort products and services, promotions.
Hotel Manager: Consultation, training and development, sales targets and budgets, support.
HR: Performance Management, recruitment, training, disciplinary procedures, payroll.
Payroll: Ensure all contract changes/staff amendments are actioned and communicated accurately and efficiently.
Suppliers: Quality and product specifications. Ordering and delivery of products.
Local Authorities: In resort profile, resort infrastructure, resort products and services, promotions.
Key Skills, Knowledge, Experience and Competencies
Good knowledge of the company processes/procedures.
Knowledge of hotel environment.
Knowledge of the Tourism industry.
Experience in a supervisory role.
Sound knowledge and experience of bars.
Knowledge and understanding of sales strategies & business development.
Customer Focus.
Communication Skills.
Making decisions.
Flexible and adaptable.
Attention to detail.
Motivated to succeed.
Organisational skills.
Knowledge of hotel environment.
Knowledge of the Tourism industry.
Experience in a supervisory role.
Sound knowledge and experience of bars.
Knowledge and understanding of sales strategies & business development.
Customer Focus.
Communication Skills.
Making decisions.
Flexible and adaptable.
Attention to detail.
Motivated to succeed.
Organisational skills.
4 Key Technical Skills (assessment criteria)
Technical Skills 1: Using initiative to develop sales ideas & increase profitability.
Technical Skills 2: Working in line with company budgets to achieve set targets.
Technical Skills 3: Staff management and development.
Technical Skills 4: Appropriate language skills.
Technical Skills 2: Working in line with company budgets to achieve set targets.
Technical Skills 3: Staff management and development.
Technical Skills 4: Appropriate language skills.
