Interview locations
We will be running regional assessment centres in various cities all over the UK from June up until late October. If you are unable to make any of these locations on the specified dates, don't worry we will also have assessment days in our Kingston office throughout the summer so please liaise with our Recruitment Team to organise an interview date to suit you.
Our general recruitment days are for the roles of Chalet Host, Chalet Chefs, Head/Sous Chefs, Reps, Drivers, Chalet Supervisor, Kitchen Porter/Night Porter, Hotel Hosts and Childcare only.
You must bring the following with you on the day: (Photocopies & Originals)
- A copy of your application form
- 12 day menu plan (Chef roles only)
- Passport
- Utility Bill
- Proof of National Insurance number
- Proof of UK bank account
- Proof of UK address
- Calculator
Presentations
Rep, weekend Rep & resort Admin
Please deliver a two minute presentation in a welcome meeting format on one of the ski resorts that appear in any of our Ski Brochures - Crystal, Thomson, First Choice, Crystal Finest, ie. Where it is, what activities are available within the resort, size of ski area. We are looking for you to sell the Resort to us!
Resort Manager & Customer Service Manager
Please deliver a 5 minute presentation on: initiatives and ideas you would introduce within your team to maximise Après sales and customer satisfaction questionnaire returns and percentages.
Driver
Using the role profile as a reference please deliver a one minute presentation on 'as a driver and the customer's first point of contact - how will you exceed the customer's expectations through your service'.
Chalet Host
Please deliver a one minute presentation in a welcome meeting format on one of the catered chalets that appear in any of our Ski Brochures - Crystal, Thomson, First Choice, Crystal Finest, i.e. Where it is, what services you offer, we are looking for you to make us as the guests feel welcome.
Chalet Supervisor
Please deliver a two minute presentation on one incentive you would introduce to ensure staff motivation throughout the season.
Staff Trainer
2 minute presentation on initiatives you would introduce to ensure a chalet stays under budget without compromising customer service.
Resort Chalet Manager
5 minute presentation on initiatives you would introduce to ensure a chalet remains within budget without compromising customer service.
Hotel Host / Kitchen Porter / Night Porter
Pick any item found in a hotel and sell it to us in 1 minute.
Receptionist
Please deliver a 1 minute presentation on service initiatives you would introduce to ensure excellent customer service.
Housekeeper
Please deliver a 1 minute presentation on initiatives you would introduce to ensure your staffs motivation throughout the season, (i.e. they will be performing the same tasks each day for 6 months).
Restaurant Supervisor
Please deliver a one minute presentation on initiatives you would introduce within the restaurant to ensure excellent customer service.
Bar Supervisor
Please deliver a one minute presentation on initiatives you would introduce to maximise sales within the bar, (i.e. what would you offer to stop customers going into town)
Hotel Manager & Assistant
Please deliver a 5 minute presentation on: initiatives you would introduce to ensure customer satisfaction within the Hotel and remaining within budget whilst hitting targets.
Resort Manager Childcare
Please deliver a 5 minute presentation on how you would motivate staff when there is low morale, being realistic in regards to budget and when staff are committed working.
All candidates applying for Childcare roles will need to be CRB checked. The necessary forms will only be completed once you are successful so please ensure you bring with you hard copies / Originals of the following:
All candidates applying for Childcare roles will need to be CRB checked. The necessary forms will only be completed once you are successful so please ensure you bring with you hard copies / Originals of the following:
- First Aid Certificate
- All relevant qualifications
All other Childcare Roles
Prepare and present a child's mobile ensuring their development is being considered and also adding in a character about you. You must only use 2 colours and you have 1 minute to present this to us at the assessment centre.
All candidates applying for Childcare roles will need to be CRB checked. The necessary forms will only be completed once you are successful so please ensure you bring with you hard copies / Originals of the following:
All candidates applying for Childcare roles will need to be CRB checked. The necessary forms will only be completed once you are successful so please ensure you bring with you hard copies / Originals of the following:
- First Aid Certificate
- All relevant qualifications
Masseuse / Sports Therapist
Candidates should deliver a 2 minute massage on a candidate whilst explaining the process & benefits.
ALL Chef Roles
You will be required to present your selection of canapés to the other candidates. This will be used to assess your catering, creativity & presentation skills during the interview.
Things to know...
You need to arrive promptly at 9.30am for a 10am start, and need to be prepared to stay with us for the whole day. After submitting your application and all documentation on arrival, you will be required to successfully pass various exercises and assessments to progress onto the next stage of our recruitment process.
All roles are expected to deliver a one or two minute presentation to the other applicants to assess your ability to communicate and present. Presentations are individual to the role you are applying for. Note that we expect all applicants to dress appropriately for an interview, i.e. No trainers or jeans. Any applicants not dressed accordingly may be turned away!
All roles are expected to deliver a one or two minute presentation to the other applicants to assess your ability to communicate and present. Presentations are individual to the role you are applying for. Note that we expect all applicants to dress appropriately for an interview, i.e. No trainers or jeans. Any applicants not dressed accordingly may be turned away!
Chefs - things to know prior to interview...
Chefs should bring either a selection of canapés (enough for two people) or a starter that you have prepared yourself. Please avoid using nuts or nut traces in your dish. This will be used to assess your catering, creativity & presentation skills during the interview. Chefs should also bring with them original & copies of:
- Hygiene qualifications
- Catering qualifications, NVQ, 706 etc...
- 12 day menu plan – 3 course evening meal with vegetarian option
Booking your assessment
We are currently holding assessment days, however you may find that there are only a limited number of assessment days open at this time due to a high volume of applications. Please log back in on a regular basis to view the new spaces as they arise. Due to the high demand for attending one of our assessment days we kindly ask that if you book in and then discover you can't attend, you advise us at the earliest opportunity so we can open that space to other candidates. If you leave it less than 48hrs before the day to tell us we may not be able to offer you another space.
