Job roles
Ski host
job description
Organising and conducting a ski hosting service for the guests in our club hotels . Assisting with organisation and participating in Apres Ski activities. Delivery of evening speeches, Preparation and Presentation of evening entertainments program. Responsible for weekend transfer duties.
key accountabilities & responsibilities
Customer Focus
Ensuring that the atmosphere within the club hotel units are in line with customers needs.
Create a link between the club hotel staff and the customer, mingling with guests during certain hours.
Ensuring the Company is portrayed in a smart, professional manner at all times in resort.
Ensuring all customers receive the highest level of customer care/service at all times. Adhering to company guidelines, resolving customer problems quickly and efficiently (or escalating where appropriate) to ensure superior customer satisfaction.
Achieving, and wherever possible exceeding, set targets for customer satisfaction questionnaire scores and return percentages within the club hotels.
Escorting customers on the slopes.
Assisting as necessary the hotel team.
Creating and running après ski and bad weather events suitable to the customers within the unit.
Operational
Accounting for and banking of Company monies in a complete, timely and accurate fashion as per company procedure.
Sales
Selling of ski pack products (Lift Pass, Ski hire and Ski School) to customers while on transfers and during the week as necessary. Responsible for safekeeping of company monies etc taken to local management.
Setting up, selling and hosting of a comprehensive club hotel Après-Ski programme.
Achieving set resort sales targets for ski packs, activities and excursions.
Ensuring that the atmosphere within the club hotel units are in line with customers needs.
Create a link between the club hotel staff and the customer, mingling with guests during certain hours.
Ensuring the Company is portrayed in a smart, professional manner at all times in resort.
Ensuring all customers receive the highest level of customer care/service at all times. Adhering to company guidelines, resolving customer problems quickly and efficiently (or escalating where appropriate) to ensure superior customer satisfaction.
Achieving, and wherever possible exceeding, set targets for customer satisfaction questionnaire scores and return percentages within the club hotels.
Escorting customers on the slopes.
Assisting as necessary the hotel team.
Creating and running après ski and bad weather events suitable to the customers within the unit.
Operational
Accounting for and banking of Company monies in a complete, timely and accurate fashion as per company procedure.
Sales
Selling of ski pack products (Lift Pass, Ski hire and Ski School) to customers while on transfers and during the week as necessary. Responsible for safekeeping of company monies etc taken to local management.
Setting up, selling and hosting of a comprehensive club hotel Après-Ski programme.
Achieving set resort sales targets for ski packs, activities and excursions.
key relationships (internal & external contacts)
Hotel Manager and all Club Hotel team
Resort Manager / Customer Service Manager and rep team
GM Hotels
Assistant GM Hotels
All Resort Staff
QM Manager.
External - Customers.
Resort Manager / Customer Service Manager and rep team
GM Hotels
Assistant GM Hotels
All Resort Staff
QM Manager.
External - Customers.
key skills, knowledge, experience and competencies
Previous and relevant Customer Service experience.
Understanding of the "Package Holiday" concept and the Tour Operating industry.
Good time management, organisation and prioritisation skills. Strong interpersonal skills including motivation, performance management and goal setting are required.
Ability to remain calm, patient, diplomatic and tactful under pressure.
A "can do" attitude to problem solving, determined to succeed.
Ability in local language an advantage.
Smart personal presentation and appearance.
Excellent verbal communication skills in one to one and group settings.
Independent and able to work unsupervised.
Open-minded, willing to learn new skills & challenges to do better.
Understanding of the importance of sales targets both to the Company and the resort.
Ski or snowboarding experience.
Understanding of the "Package Holiday" concept and the Tour Operating industry.
Good time management, organisation and prioritisation skills. Strong interpersonal skills including motivation, performance management and goal setting are required.
Ability to remain calm, patient, diplomatic and tactful under pressure.
A "can do" attitude to problem solving, determined to succeed.
Ability in local language an advantage.
Smart personal presentation and appearance.
Excellent verbal communication skills in one to one and group settings.
Independent and able to work unsupervised.
Open-minded, willing to learn new skills & challenges to do better.
Understanding of the importance of sales targets both to the Company and the resort.
Ski or snowboarding experience.
