Job roles
Resort Manager
Staff Trainer
Staff Trainer
Staff trainer
Job description
To provide an enthusiastic and friendly training and support structure for chalet staff, chalet suppliers and customers alike in the provision of our high quality chalet service, food standards, hygiene and housekeeping.
Key accountabilities & responsibilities
Budgets and Accounts
Monitoring and ensuring that chalet staff have set up and continue to maintain a costed weekly menu plan of an interesting, appropriate and healthy breakfast, afternoon tea and 3 course evening dinner.
Supplier Liaison
The organisation of shopping and ordering of supplies to supply the above menu each week at the correct budget and the delivery of any supplies within resort as needed.
Training and supporting staff in using supplier systems in a financial and operationally effective way.
Property Management
Ensuring maintenance issues are reported and dealt with in an effective and timely manner.
Catering and Food Service Duties
Monitoring and offering support to allow the preparation and serving of a daily menu including breakfast, afternoon tea and 3 course evening dinner by our chalet staff.
Ensuring that the chalet staff provide a comfortable yet professional environment for guest to eat and relax in and supporting them in finding ways of best practice in each individual property.
Giving the necessary advice to chalet staff concerning special dietary requirements and adjusted chalet menu plans to take into consideration these or any children's menus needed.
Covering in chalets where necessary due to sickness or absence of staff
Training and Staff Management
Ensuring that the chalet staff have the necessary skills, support and items to enable them to fulfil all parts of their job profile from catering and food service, to cleaning and housekeeping duties, to the paperwork and communication needed within the chalet.
Motivation of staff on a continual basis.
Carrying out in resort training of new staff as necessary.
Continual analysis of current chalet staff's performance which would lead on to any areas of extra training the chalet staff might need.
Coaching of staff through difficult situations thus ensuring continual high standards in all areas of their performance.
Managing staff to be efficient and effective in their roles so that they are able to make the most of their season.
Communication
Provide friendly and informative feedback information to chalet staff about their service and product in the chalet and their conduct generally through individual discussions and a significant active presence in the properties.
Keep line manager and all staff informed on all relevant customer and chalet issues & updates.
Provide feedback where necessary in more detail about given issues to line manager.
Weekly Reports, Paperwork and Organisational Duties
To oversee and guide chalet staff for all weekly accounts and reports that they have to produce.
To produce a weekly report showing properties worked in and staff worked with and noting anything else of relevance to the property management program.
Assist Chalet manager in completion of administrative tasks including analysis of arrivals manifest, performance/development plans and customer service feedback.
Any other paperwork required by your line manager.
Customer service
Being a support mechanism for the chalet staff to help them to interact with guests so as to provide the best possible customer service.
Customer facing presence when necessary.
Health and Safety & Health and Hygiene
Monitoring and observing hygiene practices and training/developing staff to achieve stringent hygiene standards at all times while in the chalet both for storage, preparation, cooking, holding and serving food.
Monitoring health and safety standards in properties and staff accommodation and correctly addressing issues with staff.
Ensuring health and safety issues are constructively reported and actioned.
Monitoring and ensuring that chalet staff have set up and continue to maintain a costed weekly menu plan of an interesting, appropriate and healthy breakfast, afternoon tea and 3 course evening dinner.
Supplier Liaison
The organisation of shopping and ordering of supplies to supply the above menu each week at the correct budget and the delivery of any supplies within resort as needed.
Training and supporting staff in using supplier systems in a financial and operationally effective way.
Property Management
Ensuring maintenance issues are reported and dealt with in an effective and timely manner.
Catering and Food Service Duties
Monitoring and offering support to allow the preparation and serving of a daily menu including breakfast, afternoon tea and 3 course evening dinner by our chalet staff.
Ensuring that the chalet staff provide a comfortable yet professional environment for guest to eat and relax in and supporting them in finding ways of best practice in each individual property.
Giving the necessary advice to chalet staff concerning special dietary requirements and adjusted chalet menu plans to take into consideration these or any children's menus needed.
Covering in chalets where necessary due to sickness or absence of staff
Training and Staff Management
Ensuring that the chalet staff have the necessary skills, support and items to enable them to fulfil all parts of their job profile from catering and food service, to cleaning and housekeeping duties, to the paperwork and communication needed within the chalet.
Motivation of staff on a continual basis.
Carrying out in resort training of new staff as necessary.
Continual analysis of current chalet staff's performance which would lead on to any areas of extra training the chalet staff might need.
Coaching of staff through difficult situations thus ensuring continual high standards in all areas of their performance.
Managing staff to be efficient and effective in their roles so that they are able to make the most of their season.
Communication
Provide friendly and informative feedback information to chalet staff about their service and product in the chalet and their conduct generally through individual discussions and a significant active presence in the properties.
Keep line manager and all staff informed on all relevant customer and chalet issues & updates.
Provide feedback where necessary in more detail about given issues to line manager.
Weekly Reports, Paperwork and Organisational Duties
To oversee and guide chalet staff for all weekly accounts and reports that they have to produce.
To produce a weekly report showing properties worked in and staff worked with and noting anything else of relevance to the property management program.
Assist Chalet manager in completion of administrative tasks including analysis of arrivals manifest, performance/development plans and customer service feedback.
Any other paperwork required by your line manager.
Customer service
Being a support mechanism for the chalet staff to help them to interact with guests so as to provide the best possible customer service.
Customer facing presence when necessary.
Health and Safety & Health and Hygiene
Monitoring and observing hygiene practices and training/developing staff to achieve stringent hygiene standards at all times while in the chalet both for storage, preparation, cooking, holding and serving food.
Monitoring health and safety standards in properties and staff accommodation and correctly addressing issues with staff.
Ensuring health and safety issues are constructively reported and actioned.
Key relationships (internal & external contacts)
Resort Chalet Managers: Consultation, advice, feedback, budgetary and customer service feedback, skills management and personal development.
Chalet Hosts: Consultation, advice, feedback, skills management and personal development.
Childcare Co-ordinators and Nannies: Planning of healthy, balanced and liked children's menus during the guests stay.
Maintenance: Consultation, feedback of issues, resolving issues.
Driver team: Consultation for deliveries, shopping and vehicle usage.
Guests: Point of contact, consultation, feedback. Ensuring their expectations are surpassed.
Suppliers: Ordering, feedback on supplies, bill checking.
Owners: Ensuring they are happy with all aspects of your/our running of the chalet.
Chalet Hosts: Consultation, advice, feedback, skills management and personal development.
Childcare Co-ordinators and Nannies: Planning of healthy, balanced and liked children's menus during the guests stay.
Maintenance: Consultation, feedback of issues, resolving issues.
Driver team: Consultation for deliveries, shopping and vehicle usage.
Guests: Point of contact, consultation, feedback. Ensuring their expectations are surpassed.
Suppliers: Ordering, feedback on supplies, bill checking.
Owners: Ensuring they are happy with all aspects of your/our running of the chalet.
Key skills, knowledge, experience and competencies
Good knowledge of the company processes/procedures and of the chalet operation. Good knowledge of the company structures in resort so that you can know best to whom to address a given issue.
Chalet staff working experience.
Culinary Skills and food presentation.
Housekeeping and cleaning.
Customer Focus.
Budgeting.
People skills.
Chalet staff working experience.
Culinary Skills and food presentation.
Housekeeping and cleaning.
Customer Focus.
Budgeting.
People skills.
4 Key technical skills (assessment criteria)
Technical Skills 1: Experience of working in Chalets or with food and its service.
Technical Skills 2: Naturally sociable and enthusiastic personality with an instinct for training and managing people.
Technical Skills 3: Well organised, professional and dedicated with an ability to be flexible and adaptable.
Technical Skills 4: Exceptional standards of cleanliness and hygiene on both a professional and personal level.
Technical Skills 2: Naturally sociable and enthusiastic personality with an instinct for training and managing people.
Technical Skills 3: Well organised, professional and dedicated with an ability to be flexible and adaptable.
Technical Skills 4: Exceptional standards of cleanliness and hygiene on both a professional and personal level.
