job roles

Provision of in-resort Company representation & massage therapy to Crystal Holidays customers, as is detailed in our current brochure. Maximisation of customer service & sales and operational efficiency at resort level.

As per Resort representative Job role plus the below list

Customer Focus
Ensuring the Company is portrayed in a smart, professional manner at all times in resort. Responsible for compilation and updating of all customer facing material promoting the massage therapy services (welcome packs, information books and boards) per Company branding policies.
Ensuring all customers receive the highest level of customer care/service at all times. Adhering to company guidelines, resolving customer problems quickly and efficiently to ensure superior customer satisfaction.
Achieving, and wherever possible exceeding, set targets for customer satisfaction questionnaire scores and return rates.

Operational
Efficient planning and execution of customer facing duties, in addition to massage therapy potentially to include transfers, welcome meetings, accommodation visits, excursion see-offs/guiding, driving and general chalet housekeeping duties.
Accounting for and banking of sales & therefore company monies in a complete, timely and accurate fashion as per company guidelines.
Complete, accurate and timely submission of resort administration and paperwork including beginning and end of season reporting, weekly and ad hoc customer service reports.
Completion of health and safety checks and the relevant corresponding paperwork.
Ensure that there is an adequate supply of massage related products throughout the season.

Sales
Actively promote, organise & plan the massage service in order to maximise any potential sales.
Promotion of in company revenue streams, for example selling ski pack products (Lift Pass, Ski hire and Ski School) & Après Ski activities to customers.
Achieving set resort sales targets for massage services.

All Resort Staff.
Area Managers - both Properties & Tour Operations (Guest Service Manager in some areas).
Office Operations.
Accounts.
IT Management teams.
H&S Advisor.
Local Accommodation.
Excursion & Transport Suppliers.
Food suppliers & local Ski Pack Suppliers (Lift Pass, Ski hire and Ski School).

Qualified in sports massage and other related therapies with a minimum of six months practical work experience.
Previous and relevant Customer Service experience.
Understanding of the "Package Holiday" concept and the Tour Operating industry.
Good time management, organisation and prioritisation skills.
Strong interpersonal skills.
Ability to remain calm, patient, diplomatic and tactful under pressure.
Smart personal presentation and appearance.
Excellent verbal communication skills in one to one and group settings.
Independent and able to work unsupervised.
Open-minded, willing to learn new skills & able to respond to new challenges.
Understanding of the importance of sales targets both to the Company and the resort team.
Stamina and ability/willingness to work unsociable hours.
Flexible & adaptable with a sense of humour.
Able to cope with the challenge of working in a 'foreign' environment away from home.
Ski or snowboarding experience (preferable).
Catering experience (preferable).

Technical Skills 1: Qualifications within the sports massage field.
Technical Skills 2: Conversational knowledge of a local language.
Technical Skills 3: IT skills - Windows, Microsoft Office, Email, Internet literate.
Technical Skills 4: Snow sport ability and Full clean driving licence preferable.