job roles
private nanny
job description
To provide a safe, stimulating & caring environment, of the highest quality for children aged 6months - 4years, within the dedicated crèches, or customer's chalets, if a Private Nanny.
To ensure that the crèches are providing a safe and child-friendly environment for family holidays and that all elements of the family service deliver on our brochure promises.
Crèches operates from 0830-1700, six days a week, a free evening crèche one night from 7.30 - 10pm combined with some additional evening clubs & babysitting. The Private Nanny service operates for the same hours, for 5 days a week, but the 6th day could be travelling/assisting in a crèche.
key accountabilities & responsibilities
Customer Focus
Ensure that all aspects of the childcare manual and crèche specification are followed & that the service offered, matches the brochure.
Provide information to customers at the weekly Welcome Meeting, regarding all childcare facilities available.
Ensuring that all customers pre-booking our facilities receive the correct Welcome Cards upon arrival.
Ensure that all pre-booked children receive the correct merchandise during their holiday.
Dealing with parents to discuss their children's needs & requirements.
Liaising with local suppliers to ensure good relations & communications.
Solving problems that may arise within the crèche, or with parents if a Private Nanny.
Ensure customer requests for cots & highchairs, are in properties upon customers arrival.
Ensuring that customer has received a CSQ and ensuring they know the importance of them.
Ensuring that all crèche material complies with current & correct branding guidelines.
Ensuring that all children have an excellent holiday, to encourage repeat bookings.
Communication
Keeping weekly up-date paperwork (records, accounts, reports,) and submitting to Line Manager.
Ensuring that every child that comes into our care completes a Childcare Information Form & a photo of parent/guardian collecting the child is received.
Ensure that all paperwork & communications occur with parents if there is an accident/injury or medication administered.
Liaising with relevant person, to ensure that crèche (property for that week for Private Nannies) is H&S compliant, and meets the company crèche/club Policy.
Ensuring that all Information Boards are fully updated and feature the correct text & appearance.
Being part of weekly childcare meeting - communication with resort team.
Meeting of parents on arrival day, if applic, if not then first thing on first day.
Commercial
Liaising with the Resort Reps and generating sales within resort, if sufficient space in crèche.
Promote family cards at the Welcome Meeting regarding local prices.
Provide weekly account sheets - info would include budget spend, local sales, sales of evening clubs, monitors & warmers etc.
Ensure communication with Reps/Resort Admin to ensure RSV are inputted on weekly basis.
Keeping within budget in all areas of crèche spending e.g. equipment, snacks & food.
Give advice & guidance to the Reps if they intend to facilitate a children's après-ski evening.
Report any marketing/branding opportunities within property/resort.
Promotion of childcare services/company image in resort to potential customers.
Personal
Providing the best possible childcare, & ensuring that all the children's basic needs are met - feeding, changing, stimulating fun & safe play.
Constant monitoring & recording to feedback to parents at the end of the day.
Reach or exceed CSQ return targets set by Childcare Manager at beginning of the season.
Full understanding of the childcare manual and crèche specification & suggesting improvements.
Ensure that service offered, is the service advertised - staff will have to offer free nights babysitting & evening clubs.
Own time management, and ensure all set deadlines are met.
Resort dependant - ensuring all working rotas are maintained & adhered to ensure the adult:child ratio's are never jeopardised.
Be a flexible member of the team - may need to cover in the club or within other departments, if numbers require.
As a 'fully qualified' member of the childcare team, taking ownership to ensure children are being cared for by staff with the correct qualifications if staff have to leave the crèche setting for any reason.
Operations
Ensuring all childcare policies are complied with at all times.
Preparation of children's lunches & snacks, adhering to BFH guidelines.
Adhering to crèche/club ratio's at all times - reporting any over-bookings prior to arrival.
Planning a full & varied week consisting of a range of activities & informing parents of daily activities - age dependant.
Weekly rotation of all crèche equipment, ensuring it is displayed in an appealing way.
Regular stocktaking of equipment & ensure any faulty equipment is disposed of.
Arranging within team, ski-school pick up locations & timings, if covering in club.
Being fully aware of other team members roles and be willing to help out if required.
On rotation, may be required to cover the airport crèche in France.
Ensuring that crèche is cleaned on a daily basis, & left clean & tidy for the following day.
Weekly deep clean & sterilisation of the crèche, prior to new arrivals.
Monitor the standard & quality of children's meals, both lunches & suppers.
Ensure that all aspects of the childcare manual and crèche specification are followed & that the service offered, matches the brochure.
Provide information to customers at the weekly Welcome Meeting, regarding all childcare facilities available.
Ensuring that all customers pre-booking our facilities receive the correct Welcome Cards upon arrival.
Ensure that all pre-booked children receive the correct merchandise during their holiday.
Dealing with parents to discuss their children's needs & requirements.
Liaising with local suppliers to ensure good relations & communications.
Solving problems that may arise within the crèche, or with parents if a Private Nanny.
Ensure customer requests for cots & highchairs, are in properties upon customers arrival.
Ensuring that customer has received a CSQ and ensuring they know the importance of them.
Ensuring that all crèche material complies with current & correct branding guidelines.
Ensuring that all children have an excellent holiday, to encourage repeat bookings.
Communication
Keeping weekly up-date paperwork (records, accounts, reports,) and submitting to Line Manager.
Ensuring that every child that comes into our care completes a Childcare Information Form & a photo of parent/guardian collecting the child is received.
Ensure that all paperwork & communications occur with parents if there is an accident/injury or medication administered.
Liaising with relevant person, to ensure that crèche (property for that week for Private Nannies) is H&S compliant, and meets the company crèche/club Policy.
Ensuring that all Information Boards are fully updated and feature the correct text & appearance.
Being part of weekly childcare meeting - communication with resort team.
Meeting of parents on arrival day, if applic, if not then first thing on first day.
Commercial
Liaising with the Resort Reps and generating sales within resort, if sufficient space in crèche.
Promote family cards at the Welcome Meeting regarding local prices.
Provide weekly account sheets - info would include budget spend, local sales, sales of evening clubs, monitors & warmers etc.
Ensure communication with Reps/Resort Admin to ensure RSV are inputted on weekly basis.
Keeping within budget in all areas of crèche spending e.g. equipment, snacks & food.
Give advice & guidance to the Reps if they intend to facilitate a children's après-ski evening.
Report any marketing/branding opportunities within property/resort.
Promotion of childcare services/company image in resort to potential customers.
Personal
Providing the best possible childcare, & ensuring that all the children's basic needs are met - feeding, changing, stimulating fun & safe play.
Constant monitoring & recording to feedback to parents at the end of the day.
Reach or exceed CSQ return targets set by Childcare Manager at beginning of the season.
Full understanding of the childcare manual and crèche specification & suggesting improvements.
Ensure that service offered, is the service advertised - staff will have to offer free nights babysitting & evening clubs.
Own time management, and ensure all set deadlines are met.
Resort dependant - ensuring all working rotas are maintained & adhered to ensure the adult:child ratio's are never jeopardised.
Be a flexible member of the team - may need to cover in the club or within other departments, if numbers require.
As a 'fully qualified' member of the childcare team, taking ownership to ensure children are being cared for by staff with the correct qualifications if staff have to leave the crèche setting for any reason.
Operations
Ensuring all childcare policies are complied with at all times.
Preparation of children's lunches & snacks, adhering to BFH guidelines.
Adhering to crèche/club ratio's at all times - reporting any over-bookings prior to arrival.
Planning a full & varied week consisting of a range of activities & informing parents of daily activities - age dependant.
Weekly rotation of all crèche equipment, ensuring it is displayed in an appealing way.
Regular stocktaking of equipment & ensure any faulty equipment is disposed of.
Arranging within team, ski-school pick up locations & timings, if covering in club.
Being fully aware of other team members roles and be willing to help out if required.
On rotation, may be required to cover the airport crèche in France.
Ensuring that crèche is cleaned on a daily basis, & left clean & tidy for the following day.
Weekly deep clean & sterilisation of the crèche, prior to new arrivals.
Monitor the standard & quality of children's meals, both lunches & suppers.
key relationships (internal & external contacts)
Line Manager: Agreeing personal & work objectives, skills management and personal development, sharing best practice, placements, on the job training, support.
Childcare Manager: Consultation, branding, QA, customer services, MI, incidents, H&S, duty office, HR.
HR: Performance Management, recruitment, training, disciplinary procedures, payroll.
Resort Staff: Communication, covering other job roles if needed.
Property owners: Meeting at BOS & EOS to ensure smooth opening & closedown, thorough inventories of property, notification of any problems.
Suppliers: Ski-schools & instructors, & ski-hire shops.
Childcare Manager: Consultation, branding, QA, customer services, MI, incidents, H&S, duty office, HR.
HR: Performance Management, recruitment, training, disciplinary procedures, payroll.
Resort Staff: Communication, covering other job roles if needed.
Property owners: Meeting at BOS & EOS to ensure smooth opening & closedown, thorough inventories of property, notification of any problems.
Suppliers: Ski-schools & instructors, & ski-hire shops.
key skills, knowledge, experience and competencies
Childcare staff should hold a relevant childcare qualification - NNEB/BTEC/CACHE/NVQ3 or equivalent.
CRB clearance.
Valid first aid certificate.
Previous childcare experience (working in a day-care setting, within a private family, or been a member of overseas childcare team in the past).
A loving & caring personality who enjoys working with children, and is looking for a new challenge overseas.
Mature & independent attitude.
Some experience of working long/unsociable hours would be an asset.
Evidence of either living away from home/ and or travelled without family.
CRB clearance.
Valid first aid certificate.
Previous childcare experience (working in a day-care setting, within a private family, or been a member of overseas childcare team in the past).
A loving & caring personality who enjoys working with children, and is looking for a new challenge overseas.
Mature & independent attitude.
Some experience of working long/unsociable hours would be an asset.
Evidence of either living away from home/ and or travelled without family.
4 key technical skills (assessment criteria)
Technical Skills 1: Appropriate qualifications and experience in childcare - Qualified level 2 or equivalent.
Technical Skills 2: A loving & caring personality who is looking for a new challenge by working oversea.
Technical Skills 3: Mature & independent attitude.
Technical Skills 4: Team Player.
Technical Skills 2: A loving & caring personality who is looking for a new challenge by working oversea.
Technical Skills 3: Mature & independent attitude.
Technical Skills 4: Team Player.
