job roles
masseuse
job description
Set up a portfolio of treatments and massages to be offered in the Club Hotel.
Market the service to the hotel customers; provide a high standard of massage service to the hotel customers.
Help out with general hotel duties such as reception, cleaning and dinner service as and when required by the Hotel Manager.
Role Purpose
To provide a massage therapy service to hotel customers and contribute to the incremental sales and general running of the hotel.
Market the service to the hotel customers; provide a high standard of massage service to the hotel customers.
Help out with general hotel duties such as reception, cleaning and dinner service as and when required by the Hotel Manager.
Role Purpose
To provide a massage therapy service to hotel customers and contribute to the incremental sales and general running of the hotel.
key accountabilities & responsibilities
Commercial
Maximising opportunities to sell a massage therapy service to customers.
Add value to the business by maximising the margins.
Keeping records of all income and outgoings.
Customer Focus
Providing excellent customer service to our customers.
Offering a good range of services depending on customer needs and requests.
Dealing with customer service issues that may arise.
Measuring customer satisfaction, gaining and acting upon feed-back from customers and adapting the service accordingly.
To assist the rest of the hotel team in providing excellent customer service for our customers.
Operations / Personnel
To produce promotional material to sell the service provide, and to liaise with the Hotel Manager / Area Manager to ensure these comply with company guidelines.
To fully understand the functions of the hotel and offer assistance where necessary.
To be responsible for the cleanliness and organisation of the treatment area.
To log all treatments given.
To liaise with the hotel manager in order to set up the massage therapy service.
To communicate the services provided with the hotel and resort staff.
Other
Proactively monitor feedback from treatments and adjust the service as required.
Maximising opportunities to sell a massage therapy service to customers.
Add value to the business by maximising the margins.
Keeping records of all income and outgoings.
Customer Focus
Providing excellent customer service to our customers.
Offering a good range of services depending on customer needs and requests.
Dealing with customer service issues that may arise.
Measuring customer satisfaction, gaining and acting upon feed-back from customers and adapting the service accordingly.
To assist the rest of the hotel team in providing excellent customer service for our customers.
Operations / Personnel
To produce promotional material to sell the service provide, and to liaise with the Hotel Manager / Area Manager to ensure these comply with company guidelines.
To fully understand the functions of the hotel and offer assistance where necessary.
To be responsible for the cleanliness and organisation of the treatment area.
To log all treatments given.
To liaise with the hotel manager in order to set up the massage therapy service.
To communicate the services provided with the hotel and resort staff.
Other
Proactively monitor feedback from treatments and adjust the service as required.
key relationships (internal & external contacts)
Hotel Manager, Hotel Staff, Resort Staff and Club Hotel Area Manager
Customers and possibly suppliers of treatment facilities and equipment.
Customers and possibly suppliers of treatment facilities and equipment.
key skills, knowledge, experience and competencies
A qualification to practice sports therapy or massage therapy.
Team player.
Excellent customer service skills.
Communication skills.
Flexible with working hours and duties.
Independent and able to think for oneself.
Excellent customer service skills.
Communication skills.
Flexible with working hours and duties.
Independent and able to think for oneself.
4 key technical skills (assessment criteria)
Technical Skills 1: Qualification in sports therapy or massage therapy.
Technical Skills 2: Customer service experience.
Technical Skills 3: At least 6 months experience in practicing this.
Technical Skills 4: Strong communication and interpersonal skills.
Technical Skills 2: Customer service experience.
Technical Skills 3: At least 6 months experience in practicing this.
Technical Skills 4: Strong communication and interpersonal skills.
