job roles
housekeeper
job description
To ensure smooth and efficient running of the Hotel Housekeeping department, including rooms division and public areas.
key accountabilities & responsibilities
Supervising the Hygiene standards throughout the Hotel.
Managing and motivating the Hotel staff in their Housekeeping functions.
Staff Rotas.
Stock and budget control, ordering and stocktaking.
Maintenance and control of linen supplies.
Maintenance of all Housekeeping equipment.
Ordering of all Housekeeping products.
Driving incremental sales through an understanding of the customers needs and wants.
Managing and motivating the Hotel staff in their Housekeeping functions.
Staff Rotas.
Stock and budget control, ordering and stocktaking.
Maintenance and control of linen supplies.
Maintenance of all Housekeeping equipment.
Ordering of all Housekeeping products.
Driving incremental sales through an understanding of the customers needs and wants.
key relationships (internal & external contacts)
Hotel Managers: Consultation, KPI review, agreeing objectives, skills management and personal
development, sharing best practice, placements, training, support, staff performance management.
Staff: Ensuring the Housekeeping team is motivated and efficient in their role.
Local suppliers: Ensuring the needs of the Property are effectively communicated and managed.
Staff: Ensuring the Housekeeping team is motivated and efficient in their role.
Local suppliers: Ensuring the needs of the Property are effectively communicated and managed.
key skills, knowledge, experience and competencies
To understand the workings of a large Hotel, to understand the motivating factors of the team.
Organisational skills.
Communication Skills.
Accountability.
Making decisions.
Team motivator.
Relevant foreign language ski.
Organisational skills.
Communication Skills.
Accountability.
Making decisions.
Team motivator.
Relevant foreign language ski.
4 key technical skills (assessment criteria)
Technical Skills 1: Organisational skills.
Technical Skills 2: Motivational skills.
Technical Skills 3: Communication skills.
Technical Skills 4: Appropriate language skills.
Technical Skills 2: Motivational skills.
Technical Skills 3: Communication skills.
Technical Skills 4: Appropriate language skills.
