job roles
hotel host
Who we are…
Award winning and innovative we are the UK’s leading ski holiday company, but we’re not just about the snow and the mountains in winter, our Summer and Lakes & Mountains brands have an equally impressive reputation. Our Overseas Operations team is key to achieving our priority year round – giving our customers outstanding holiday experiences through excellent service and sharing our great local knowledge and expertise.
The role in brief…
As part of the Crystal Hotel Team you will be working to create a high quality Crystal Hotel environment delivering outstanding service to our customers. The nature of your duties will vary according to department (Bar, Restaurant, Housekeeping etc. and may include all of these departments).
You’ll need to be sociable and confident; we’re keen for you to get to know your customers and to ensure they have an outstanding holiday.
Hours of work will be on a shift basis. Arrival and departure days will include early/late shifts due to flight times.
You’ll need to be sociable and confident; we’re keen for you to get to know your customers and to ensure they have an outstanding holiday.
Hours of work will be on a shift basis. Arrival and departure days will include early/late shifts due to flight times.
What you will be doing…
Providing an excellent chalet service to include:
Service Delivery
Service Delivery
- Following the Hotel Operations Manual to ensure Health & Safety procedures are correct and that you deliver the service our customers expect with brochure promises fulfilled
- Providing outstanding service across all areas of the customers’ experience of the hotel including general cleaning, room servicing, restaurant service, bar service, hosting and reception
- Accurate, timely completion of hotel and bar paperwork
Thinking on your feet and working with the hotel team to solve problems
- Achieving Crystal Hotel sales targets through selling hotel extras, bar products and services and running in-house events
- Minimising all costs related to our Crystal Hotel and bar operations whilst maintaining excellent customer satisfaction levels
Working with…
- Internal: Hotel Manager, Assistant Hotel Manager, Hotel Supervisors and other Crystal Hotel Staff, Crystal Reps and Chalet teams
- External: Customers and Suppliers (Food, Beverage, Linen etc)
What will you bring to the job?
Personal Qualities
- Enthusiastic and friendly
- Determined and highly motivated
- Passionate about the mountains & our customers
- Good performer under pressure
- Flexible and adaptable approach to working hours
- Competent skier or boarder
- Communication skills
- Problem solving
- Planning & organisation
- Relevant work experience including catering / hospitality / customer service / bar
