job roles
pepi nanny
Who we are…
Crystal Ski is the UK’s leading ski holiday company with over 200,000 customers choosing every year to travel with us or our other brands to ski resorts worldwide. Delivering our customers an outstanding holiday by providing excellent service and by sharing our great local knowledge and our ski expertise is our priority. Our Overseas Operations team is key to achieving this.
The role in brief…
As part of the Crystal Childcare team you will be providing a high quality, safe, stimulating and caring environment for children aged 6 months to 4 years in our Pepi Penguin Clubs or the customer’s chalet/self-catering apartment if a Private Nanny. As well as daytime care, evening clubs and babysitting are included. Your role is to ensure that all the children’s basic needs are met – feeding, changing and stimulating fun and safe play.
Depending on resort: you may work split shifts/evening clubs and you may be living and working together. Depending on business need you may need to cover within other departments, to cover Whizz Kid Clubs or the Airport Playroom.
Depending on resort: you may work split shifts/evening clubs and you may be living and working together. Depending on business need you may need to cover within other departments, to cover Whizz Kid Clubs or the Airport Playroom.
What you will be doing…
Providing an excellent childcare service to include:
Service Delivery
Service Delivery
- Planning a full and varied week of activities linked to a weekly Club theme & informing parents
of daily activities
- Following the Childcare Manual and Club Specification to ensure the childcare service delivered matches the brochure promise and that childcare policies are strictly adhered to
- Registration in accordance with childcare policies
- Treating each child as an individual
- Thinking on your feet and working with the resort team to proactively solve problems
- Building rapport with parents and liaising with them daily updates
- A Welcome meeting introducing yourself and the childcare services on offer
- Correct and timely completion of childcare and health & safety paperwork
- Ensuring that the childcare staff have the necessary skills, providing support, training and development to enable them to fulfil all parts of their job profile and in keeping with all company policies and procedures
- Leading by example, inspiring and motivating the team to deliver their best possible performance
- Assist with Personal Development Reviews and address any areas of strength, or any under performance issues, using action plans to monitor
- Devise weekly staffing rota to comply with local regulations to include all brochured services
- Assist with all aspects of country training course - including delivering of sessions
- Achieving resort sales targets through selling childcare products and services
- Minimising all costs related to our operations whilst maintaining customer satisfaction levels in particular with reference to children’s meals
Working with…
- Internal: Childcare Supervisor/Resort Manager - Childcare, Crystal Reps and Chalet Teams, Area Manager and Office Staff
- External: Customers and Suppliers (Accommodation, Après, Transport, Ski school)
What will you bring to the job?
Personal Qualities
- Cheerful and positive
- Determined and highly motivated
- Passionate about the mountains & ski customers
- Good performer under pressure
- Independent
- Flexible and adaptable approach to working hours
- Competent skier or boarder or burning desire to learn
Communication skills
Problem solving
Planning & organisation
Ability to work unsupervised
- Relevant work experience including sales / cooking or catering
- Childcare (NVQ level 3 or equivalent qualification)
1st Aid Certificate valid until May of next year
Satisfactory CRB check
