job roles

To oversee and manage the chalet programme in a designated resort/resorts using your organisational skills to facilitate the administrative and accounting elements of the role. You will be personally and professionally driven by targets and responsible for instilling high standards and a strong work ethic in yourself and your team. You will need to be a professional and keen leader with an enthusiastic and friendly communicative approach to staff, suppliers and customers alike with preferably a conversational level in the local language.

Staff Management
Formal and informal training, development, management, coordination and motivation of chalet staff on an ongoing basis.

Property Management
Coordinating the maintenance and upkeep of properties to ensure quality of operations. Consulting and contracting of external suppliers. Assurance of stringent hygiene standards.

Supplier Liaison
Managing centralised supplier systems in a financially and operationally effective manner. Negotiating local suppliers, ordering and payment systems as appropriate. Establishing and maintaining professional relationships with all owners and local authorities.

Communication
Ongoing provision of written and verbal information, feedback and direction through weekly resort meetings and individual discussions.

Customer Service
Source of knowledge and support to Resort team in dealing with customer related issues. Providing solutions to staff and property related issues and following reporting procedures. Customer facing presence when necessary.

Health & Safety
Monitoring H&S standards in properties and correctly addressing any issues.

Budgeting & Accounts
Effective allocation of budgets, control of expenditure and completion of electronic and hard copy accounts.

Organisational Duties
Administrative duties including analysis of arrivals manifest, performance/development reviews and customer services feedback.

Chalet Hosts: Consultation, direction, advice, feedback, skills management and personal development.
Staff Trainer: Consultation, advice, feedback, planning, skills management.
Resort Operations Manager & Team: Consultation, advice, feedback and in some instances budgetary and customer service feedback, skills management and personal development. Communication of guest needs, requirements on operational level.
Childcare Co-ordinator & Team: Planning of healthy, balanced and liked children's menus during the guests stay.
Hotel Managers: Support for staff issues and liaison over supplier and guest problems.
Area Chalet Manager: Consultation, feedback, budgetary and customer service feedback, skills management and personal development.
Driver Team: Consultation for deliveries/shopping and vehicle usage.
Overseas Reservation Team: Reporting of any queries, accommodation issues/switches.
Overseas Accounts Team: Help support and feedback the resort chalet accounts performance.
Guests: Point of contact, consultation, feedback. Ensuring their expectations are surpassed.
Suppliers: Ordering, feedback on supplies, bill checking.
Owners: Ensuring they are happy with all aspects of your/our running of the chalet. Effective shutdown/handback of property.

People management.
Chalet host experience (preferable).
Conversational level in local language (preferable).
Customer Focus.
Budgeting.
Management skills.
IT skills.
Full Clean Driving License.
Constantly seek out ways to improve the level of service or product to the customer within the given parameters.
Ability to balance service versus costs.

Technical Skills 1: Naturally sociable and enthusiastic personality with an instinct to manage and motivate your team and meet deadlines alongside financial and quality targets.
Technical Skills 2: Well organised, professional and dedicated with an ability to be flexible and adaptable.
Technical Skills 3: Excellent customer service skills.
Technical Skills 4: Numerical literacy and IT and language skills.