job roles
Chalet Chef
Chalet Host
Chalet Host
chalet host
Who we are…
Award winning and innovative we are the UK’s leading ski holiday company, but we’re not just about the snow and the mountains in winter, our Summer and Lakes & Mountains brands have an equally impressive reputation. Our Overseas Operations team is key to achieving our priority year round – giving our customers outstanding holiday experiences through excellent service and sharing our great local knowledge and expertise.
The role in brief…
Budget Management
As part of the Chalet Team you will be running a chalet to provide our customers with a high quality menu (breakfast, afternoon tea and evening dinner) in a clean, hygienic and comfortable ‘home from home’ environment in which they feel relaxed and have an outstanding holiday.
The chalets we operate vary in size; whilst our many smaller chalets are single person chalets, our larger chalets require working in a team of two or even up to five. Whichever the size of chalet you work in, you’ll need to be sociable and confident; we’re keen for you to get to know your customers.
As part of the Chalet Team you will be running a chalet to provide our customers with a high quality menu (breakfast, afternoon tea and evening dinner) in a clean, hygienic and comfortable ‘home from home’ environment in which they feel relaxed and have an outstanding holiday.
The chalets we operate vary in size; whilst our many smaller chalets are single person chalets, our larger chalets require working in a team of two or even up to five. Whichever the size of chalet you work in, you’ll need to be sociable and confident; we’re keen for you to get to know your customers.
What you will be doing…
Providing an excellent chalet service to include:
Service Delivery
Service Delivery
- Daily housekeeping and a weekly deep clean to exceptionally high standards
- Cooking and serving a high quality weekly menu prepared in line with the Company Food Safety Policy
- Following the Chalet Manual to ensure you deliver the service our customers expect and to ensure brochure promises are fulfilled
- Offering a professional chalet service in a comfortable, homely and friendly environment
- Building rapport through conversations with your customers
- A brief Welcome presentation, introducing yourself and information about your chalet
- Thinking on your feet and working with the resort team to solve problems
- Accurate, timely completion of chalet paperwork and admin
- Achieving resort sales targets through selling chalet extras and where appropriate ski pack, après and summer excursion products and services
- Working to a weekly budget and minimising costs whilst providing an interesting, appropriate menu and high quality food service
Working with…
- Internal: Chalet Team, Resort Manager, Reps and Childcare Teams, Area Manager and Office Staff
- External: Customers and Suppliers (Food, Beverage, Linen, Chalet owners etc)
What will you bring to the job?
Personal Qualities
- Enthusiastic and friendly
- Determined and highly motivated
- Passionate about the mountains & our customers
- Good performer under pressure
- Independent
- Flexible and adaptable approach to working hours
- Competent skier or boarder
- Communication skills
- Planning & organisation
- Cooking / catering / hospitality
- Problem solving
- Ability to work unsupervised
- Relevant work experience including cooking / catering / hospitality / customer service
