job roles

As part of the Chalet Team you will be providing our customers with a high quality weekly menu (breakfast, afternoon tea and evening dinner) in a clean, hygienic and comfortable ‘home from home’ environment in which they feel relaxed and have an outstanding holiday.

You’ll need to prepare and cook great dishes within an allocated budget. You will also be required to
maintain hygiene standards and practices within the kitchen and assist with housekeeping duties throughout the chalet.

You’ll need to be passionate about producing excellent food but also sociable and getting to know your customers.

Our chalets vary in size and can accommodate from 6 to 39 customers, therefore staff levels vary; the larger chalets typically have a Chalets Supervisor, a Chalet Chef and two or three Chalet Hosts.

• Delivering, planning and preparing an appropriate, inviting and cost effective daily menu including breakfast, afternoon tea and a 3 course evening dinner prepared in line with the Company Food Safety Policy. Packed lunches, canapés and petit fours may also be required as well as catering for special diets and children.
  
• Daily cleaning duties to maintain impeccable standards of hygiene in the kitchen and other associated areas, deep cleaning jobs and housekeeping duties as required
  
• Offering a professional chalet food service in a comfortable, homely and friendly environment
  
• Following the Chalet Manual to ensure you deliver the service our customers expect and to ensure brochure promises are fulfilled
  
• Accurate, timely completion of Food Safety paperwork, admin and food expenditure
  
• A brief Welcome presentation, introducing yourself and information about the menu
  
• Thinking on your feet and working with the resort team to solve problems

• Supporting and advising the Chalet Team on food service

• Achieving resort sales targets through selling of chalet extras and where appropriate ski pack, après and summer excursion products and services
  
• Minimise all costs related to our food operations whilst maintaining customer satisfaction levels including monitoring and working with the Chalets Supervisor to ensure the cost effective planning and preparation of an interesting, appropriate and inviting daily menu as per the brochure

• Internal: Chalet Team, Resort Manager, Reps and Childcare Teams, Area Manager and Office Staff
• External: Customers and Suppliers (Food, Beverage, Linen, Chalet owners etc)

• Enthusiastic and friendly
  Determined and highly motivated
  Passionate about the mountains & our customers
  Good performer under pressure
  Independent
  Flexible and adaptable approach to working hours

• Competent skier or boarder
  
• Problem solving
  
• Communication skills
  
• Planning & organisation
  
• Ability to work unsupervised
  
• Numeracy and an ability to handle money responsibly

• Catering / hospitality NVQ (or equivalent)
  
• Food Hygiene

• Relevant work experience including cooking / catering / hospitality
  
• Working with budgets and working in a team